Refund policy

Complaints Policy – WhyNotZuK

 

Print on demand

WhyNotZuK products are printed and shipped by our production partner (Printful) after you place your order. Every piece is made individually for your order.

 

No right of withdrawal (made to order)

Products are made individually to the customer's order (print on demand).

 

By placing an order, the customer agrees that performance begins before the end of the withdrawal period for distance contracts.

 

Consequently, the right to withdraw from the contract without giving a reason does not apply.

 

Complaints (damage, defect, error)

The statutory consumer warranty (EU guarantee) is 2 years from delivery of the goods. Report a defective, damaged or incorrect item to kontakt@whynotzuk.com within this period, i.e. within 2 years of delivery.

 

Please include: your order number, a description of the problem and photos of the product and packaging.

 

After verification we will send a new item or refund your money (refunds are processed together with Printful, using the same payment method where possible).

 

Refunds

Once a complaint is approved, the refund is usually issued within 14 business days of the decision.

 

Contact

kontakt@whynotzuk.com

WhyNotZuK, Gogolińska 1/6, 52-019 Wrocław, Poland

 

This policy is for information purposes and does not constitute legal advice.